Product Guarantee

Mountain Village Merchandise Guarantee: Wear It, Love It.

We stand behind the quality and craftsmanship of our apparel and merchandise. We want you to be completely satisfied with your purchase from Mountain Village Merchandise. That's why we offer a comprehensive guarantee:

1. Satisfaction Guarantee:

If for any reason you're not happy with your Mountain Village Merchandise item, you can return it for a full refund within 45 days of purchase. The item must be unworn, unwashed, and with original tags attached.

2. Warranty:

We are confident in the quality of our merchandise products. We offer a warranty against manufacturing defects for 90 days from the date of purchase. This warranty covers functional issues with water bottles, mugs, tents, duffle bags, jewelry, home decor, and all non-apparel items due to faulty materials or craftsmanship.

Please Note:

Normal wear and tear, or damage caused by misuse, is not covered under this warranty.

3. Made-to-Order Promise:

Since we produce most items upon order, there may be a slightly longer wait time for your purchase. However, this made-to-order approach allows us to minimize waste and overproduction. It also ensures you receive a fresh, high-quality product.

4. Easy Returns & Exchanges:

We want to make the return and exchange process as simple as possible. You can initiate a return or exchange request by emailing or calling us at +1 (970) 510 6213

Please Note:

  • Shipping costs for returns or exchanges may apply.
  • We reserve the right to limit returns or exchanges that appear to be excessive or fraudulent.
  • For full details on our return and warranty policy, please visit our Returns & Exchanges Page link.

Shop with confidence at Mountain Village Merchandise! We're committed to providing you with exceptional products and exceptional service.

Questions? Contact Us