Returns & Exchanges

Refunds and Exchanges Policy

Our Commitment to Your Satisfaction

  • At Mountain Village Merchandise, we want you to shop with confidence. That's why we offer a generous 45-day return policy to ensure you are completely satisfied with your purchase.


Easy Returns Process

  • If for any reason you need to return an item, simply reach out to us within 45 days of receiving your order. To be eligible for a return, please ensure that the item is in its original condition - unworn, unused, with tags attached, and in the original packaging. Don't forget to include the receipt or proof of purchase.

 

  • Contact us at sales@mountainvillagemerchandise.com to initiate your return. Once approved, we'll provide you with a return shipping label and detailed instructions on how to send the item back to us. Please note that we cannot accept returns without prior authorization.

 

  • For any queries regarding returns, feel free to reach out to us at sales@mountainvillagemerchandise.com.


Damaged or Incorrect Items

Upon receiving your order, please inspect the items promptly. If you notice any defects, damages, or if you receive the wrong item, contact us immediately. We will assess the issue and work towards a satisfactory resolution. Refer to our FAQs for more information.

Non-Returnable Items

  • Certain items are non-returnable for hygiene and safety reasons, such as perishable goods, custom or personalized products, and select hazardous materials. If you have concerns about a specific item, please get in touch with us for clarification.


*Please note that sale items and gift cards are not eligible for returns.

Exchanges Made Simple

  • Should you wish to exchange an item, the quickest way is to return the original item and place a new order separately once the return is processed.


Refund Process

  • After we receive and inspect your return, we will notify you regarding the status of your refund. If approved, the refund will be processed back to your original payment method. Kindly allow some time for your bank or credit card company to complete the refund transaction.


At Mountain Village Merchandise, your satisfaction is our priority. Shop worry-free knowing that we've got you covered with our convenient returns and exchanges policy

Questions? Contact Us